A: Yes. Backed by our own manufacturing facilities in Guzhen, Zhongshan, we offer extensive architectural customization. We can modify existing designs (custom dimensions, cord lengths, bespoke finishes/colors) or engineer entirely new fixtures from your CAD drawings or design sketches.

A: We offer a wide range of surface treatments including anodizing, PVD plating, powder coating, and hand-brushed brass. For electrical and control systems, our fixtures support DALI, 0–10V, Triac, and smart wireless protocols (Zigbee/Casambi) tailored to your project voltage and control scheme.

A: Yes. We have a dedicated Trade & Commercial Program. Registered interior designers, architects, specifiers, and hospitality contractors enjoy tiered wholesale pricing, priority production, and dedicated project manager support. Contact us at victor@kuncanlighting.com with your business details to open a trade account.

A: For standard catalogue fixtures, we accommodate low MOQs (often starting at 1–2 units) to support sample evaluation and residential projects. For custom finishes, altered dimensions, or bespoke designs, MOQs vary depending on tooling and material requirements.

A: Yes. We provide downloadable 3D assets (SketchUp, Revit, 3ds Max, OBJ), detailed specification sheets, and IES photometric test files for Dialux simulations upon request to assist with your project proposals and tender submittals.

A: Absolutely. Sample orders are prioritized in our production schedule. Standard fixture samples are typically dispatched within 3–7 business days, while custom finish samples take roughly 7–14 days.

In-stock standard fixtures: Dispatched within 3–5 business days.

Standard batch orders: 15–25 business days.

Custom/Bespoke manufacturing: 25–40 business days, depending on engineering complexity and quantity.

A: We ship globally. For samples and urgent small orders, we use express air couriers (DHL/FedEx/UPS, 4–8 business days). For large commercial projects, we provide complete ocean freight (FCL/LCL), air cargo, and DDP (Delivered Duty Paid) door-to-door logistics solutions including customs clearance.

A: Yes. Our products are engineered to comply with major global standards, including CE, RoHS, and UL/ETL requirements. We supply drivers and electrical components certified for 110V–240V grids according to destination markets.

A: We provide a 3 to 5-year comprehensive commercial warranty on our luminaires and LED driver components. In the unlikely event of defect or transit damage, we provide immediate replacement parts or complete units to avoid project site delays.

A: All fixtures are packed using high-density custom-molded EPE foam, reinforced 5-ply export cartons, and heavy-duty wooden crates/plywood boxes for glass, marble, and oversized metal components to guarantee damage-free arrival on job sites.